Terms & Conditions

Last updated: 9 March 2026

1. Introduction

These terms and conditions ("Terms") govern your use of the Flocator website, platform, and services, including our Account Information Service. By accessing or using our services, you agree to be bound by these Terms. If you do not agree, please do not use our services.

Please read these Terms carefully alongside our Privacy Policy, which explains how we collect and process your personal data.

2. About us and our regulatory status

Flocator is a UK-based company providing cash optimisation insights and treasury visibility tools for businesses.

Regulatory status: Flocator is currently applying to the Financial Conduct Authority (FCA) for registration as an appointed agent of an authorised Account Information Service Provider (AISP) under the Payment Services Regulations 2017.

Our Account Information Service is not yet live and will only be made available to users once we have received the necessary FCA approvals. Upon registration, our FCA Financial Services Register reference number and principal firm details will be published here and can be verified at register.fca.org.uk.

3. Our services

3.1 Account Information Service

Our core service is an Account Information Service (AIS) as defined under the Payment Services Regulations 2017. This service allows you to:

  • Connect your business bank accounts from multiple providers into a single consolidated view
  • View balances and transaction history across connected accounts
  • Receive cash position analysis, yield optimisation insights, and treasury reports based on your account data

We access your payment account data via secure Open Banking APIs provided by your bank(s), in accordance with the Open Banking framework established under PSD2 and the UK's Payment Services Regulations 2017.

3.2 Read-only access

Our service is strictly read-only. We can only view your account information. We cannot and will not:

  • Initiate any payments from your accounts
  • Move, transfer, or withdraw any funds
  • Modify any account settings or details
  • Share your banking credentials with any third party

3.3 Free cash audit

We also offer a free cash audit service based on information you provide via our website form. This is an informational service that does not require connection to your bank accounts.

4. Consent and authentication

4.1 Explicit consent

Before we access any of your payment accounts, you must provide explicit consent. We will clearly explain:

  • Which accounts we will access
  • What data we will retrieve (balances, transactions, account details)
  • How we will use that data
  • How long the access will last

You are never obliged to connect your accounts, and you can use our free audit service without doing so.

4.2 Strong Customer Authentication (SCA)

When you connect your accounts, you authenticate directly with your bank through their own secure login process. This typically involves two or more factors of authentication (e.g. password and a code sent to your phone). We never see, handle, or store your bank login credentials.

4.3 Consent duration and re-authentication

Under Open Banking rules, your consent is typically valid for up to 90 days. Before your consent expires, we will notify you and ask you to re-authenticate if you wish to continue the service. If you do not re-authenticate, we will stop accessing your accounts.

4.4 Withdrawing consent

You may withdraw your consent and disconnect your accounts at any time by:

  • Using the account management features within Flocator
  • Contacting us at flocatorapp@gmail.com
  • Revoking access directly through your bank's online banking or mobile app

Once consent is withdrawn, we will immediately stop accessing your account data. Previously retrieved data will be handled in accordance with our Privacy Policy and applicable retention requirements.

5. No financial advice

Nothing on this website, in our platform, or in any reports we provide constitutes financial, investment, tax, or legal advice.

Our cash optimisation insights, yield projections, and recommendations are provided for informational purposes only. They are based on publicly available rates and the account data you share with us, and are illustrative in nature. Actual returns may vary significantly.

We do not recommend any specific financial product, provider, or course of action. You are solely responsible for any financial decisions you make and should seek independent financial advice before acting on any information we provide.

Flocator is not authorised by the FCA to provide financial advice. Our application for AISP agent registration does not cover or extend to advisory services.

6. Eligibility

Our services are designed for UK-based businesses. To use our Account Information Service, you must:

  • Be authorised to act on behalf of the business whose accounts you are connecting
  • Be at least 18 years of age
  • Hold payment accounts with UK banks or payment service providers that support Open Banking

7. Your obligations

When using our services, you agree to:

  • Provide accurate and truthful information
  • Only connect accounts you are authorised to access
  • Keep your Flocator account credentials secure and not share them with unauthorised persons
  • Notify us immediately if you suspect any unauthorised access to your Flocator account
  • Not use the website or services in any way that breaches applicable law or regulation
  • Not attempt to gain unauthorised access to our systems, networks, or other users' data
  • Not use automated tools to scrape or extract data from the website without our prior written consent

8. Data security

We take the security of your data seriously and maintain robust safeguards including:

  • Encryption of all data in transit and at rest
  • Secure, authenticated API connections to banks using eIDAS-qualified certificates
  • Strict access controls and monitoring
  • Regular security assessments

Full details of our security measures are set out in our Privacy Policy.

9. Liability

9.1 Our liability under the Payment Services Regulations 2017

In accordance with the Payment Services Regulations 2017:

  • Once registered, if an unauthorised payment transaction or payment transaction error is caused by our actions as an Account Information Service Provider, we (together with our principal firm) will be liable to the account servicing payment service provider (your bank) for any resulting losses
  • Where your bank has reasonable grounds to believe that an unauthorised or fraudulent transaction was caused by our service, your bank may seek immediate compensation from us
  • We maintain appropriate professional indemnity insurance or a comparable guarantee, as required under the Payment Services Regulations 2017, to cover our liabilities

9.2 General limitation of liability

To the fullest extent permitted by law and subject to Section 9.1:

  • We exclude all liability for indirect, consequential, or financial loss arising from your use of our website or services (including but not limited to loss of profit, loss of business, or loss of anticipated savings)
  • Our total aggregate liability to you for any claim arising under these Terms shall not exceed the greater of (a) the fees you have paid us in the 12 months preceding the claim, or (b) £1,000
  • We are not liable for any losses arising from inaccurate data provided by your bank, downtime or unavailability of Open Banking APIs, or your bank's failure to support a connection
  • Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under English law

9.3 No guarantee of accuracy

While we make reasonable efforts to ensure the accuracy of information displayed through our service, we rely on data provided by your bank(s) via Open Banking APIs. We do not warrant the completeness, accuracy, or timeliness of this data. Interest rates, yields, and financial data referenced in our insights are subject to change without notice.

10. Complaints

We are committed to resolving complaints fairly and promptly. If you are unhappy with any aspect of our service:

10.1 How to complain

You can submit a complaint by:

  • Email: flocatorapp@gmail.com (subject line: "Complaint")
  • Post: [REGISTERED ADDRESS]

10.2 Our complaints process

  • We will acknowledge your complaint within 3 business days of receipt
  • We aim to resolve complaints within 15 business days. In exceptional circumstances where a resolution cannot be reached within this period, we will write to you explaining the reasons for the delay and provide a final response within 35 business days
  • If your complaint relates to our Account Information Service and we cannot resolve it within 15 business days, we will provide a holding response and inform you of your right to refer the matter to the Financial Ombudsman Service

10.3 Financial Ombudsman Service

If you are not satisfied with our final response, or if we have not resolved your complaint within the timescales above, you may refer your complaint to the Financial Ombudsman Service (FOS). The FOS provides a free, independent dispute resolution service.

  • Website: financial-ombudsman.org.uk
  • Phone: 0800 023 4567 (free from mobiles and landlines) or 0300 123 9123
  • Email: complaint.info@financial-ombudsman.org.uk
  • Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR

You must refer your complaint to the FOS within 6 months of receiving our final response.

10.4 FCA

You may also contact the Financial Conduct Authority if you have concerns about our regulatory compliance:

11. Intellectual property

All content on this website, including text, graphics, logos, software, and the design of reports and dashboards, is the property of Flocator or its licensors and is protected by UK and international copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written permission.

12. Third-party links and services

Our website and platform may contain links to third-party websites or services, including your bank's authentication pages. We are not responsible for the content, privacy practices, or availability of any linked sites. Inclusion of a link does not imply endorsement.

13. Service availability

We aim to ensure our platform is available at all times, but we do not guarantee uninterrupted access. Our service may be temporarily unavailable due to:

  • Scheduled maintenance (we will endeavour to give advance notice)
  • Unscheduled outages of Open Banking APIs or bank systems
  • Circumstances beyond our reasonable control

We are not liable for any losses arising from temporary unavailability of our platform or the Open Banking infrastructure.

14. Termination

You may stop using our services at any time by disconnecting your accounts and contacting us to close your account.

We may suspend or terminate your access to our services if:

  • You breach these Terms
  • We are required to do so by law or a regulatory body
  • We reasonably suspect fraud or unauthorised activity
  • Our FCA registration application is refused, or (once registered) our principal firm's FCA authorisation is varied, suspended, or revoked

Upon termination, we will cease accessing your accounts and handle any retained data in accordance with our Privacy Policy.

15. Changes to these Terms

We reserve the right to update these Terms from time to time. Material changes will be notified to you via email or a prominent notice on our website at least 2 months before they take effect, unless the change is required by law or regulation (in which case it may take effect immediately). Continued use of our services after changes take effect constitutes acceptance of the updated Terms.

16. Governing law and jurisdiction

These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, without prejudice to your right to refer eligible complaints to the Financial Ombudsman Service.

17. Contact us

If you have any questions about these Terms or our services, please contact us at:

Email: flocatorapp@gmail.com

Postal address: [REGISTERED ADDRESS]

Once our FCA registration is confirmed, contact details for our principal firm will be published here.